Refund Policy

1. Subscriptions

WallyMetrics sells recurring subscriptions (Basic and Pro) billed monthly or annually through Stripe. Because the Service provides immediate access to data and tools, subscription fees are generally non-refundable once the billing period has started.

2. Cancellation

You can cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period: you keep full access until then, and you are not charged again. We do not pro-rate or refund the unused portion of a canceled period, unless required by applicable law.

3. When we issue refunds

We will consider a full or partial refund where:

• you were charged in error, or charged after you had already canceled;
• the Service was materially unavailable or failed to perform for a significant part of your billing period due to a problem on our side;
• renewal charges occur for an account you had already closed and were unable to stop beforehand;
• applicable consumer-protection law in your jurisdiction requires it.

Refund requests are reviewed case by case. To request one, contact us through the Support page with your account email and the charge in question. Approved refunds are issued to the original payment method via Stripe and typically appear within 5-10 business days.

4. Chargebacks

Please contact us before filing a chargeback — most billing issues can be resolved directly. Accounts with unresolved chargebacks may be suspended.

5. Statutory rights

Nothing in this policy limits any non-waivable rights you may have under the consumer law of your jurisdiction.